When you're experiencing issues with backup, file recovery, or billing, getting in touch with Carbonite customer support is essential. Having the correct Carbonite customer support number on hand ensures you receive fast and efficient help from a trusted source.
What Is the Carbonite Support Number?
The official Carbonite contact number is provided to premium and business users. However, the best starting point is the Carbonite Help Center, where you can initiate chat, find support guides, or request a call.
Who Can Use the Support Number?
While all Carbonite users have access to support content and chat, only users with paid plans (e.g., Safe Plus or Safe Backup Pro) are provided with direct phone support. If you're not on one of these plans, you can still get assistance via the live chat option or by submitting a support ticket.
How to Reach Carbonite Support
- Go to the official website:
- Click on “Contact Us” or use the Zendesk chat widget at the bottom-right of the page.
- If eligible, request a call or retrieve the phone number after logging in.
- Have your account information ready for verification.
What Issues Can the Support Team Help With?
- Backup not working or paused
- Files missing from backup
- Restoration help after a system crash
- Subscription and billing updates
- Transferring Carbonite to a new computer
Information to Keep Ready
Before calling the Carbonite customer support number, keep the following details prepared:
- Your Carbonite-registered email address
- Subscription type (Basic, Plus, Pro)
- Error messages or screenshots
- Operating system version (Windows/Mac)
- Backup history or restoration details
Is Support Available 24/7?
While the Help Center and chatbot are available 24/7, live phone support hours vary. Business users generally receive extended hours and faster turnaround times.
Beware of Unofficial Numbers
Always contact Carbonite using official sources. Avoid third-party websites that offer fake support numbers or charge hidden fees. To stay safe, visit the real Carbonite support page for accurate info.
Conclusion
Whether you're a home user or managing a business, having the right Carbonite support contact can make all the difference. For live chat, phone support, and helpful guides, visit the official site today and get the answers you need.